Are the shoes authentic?
Yes, all shoes are purchased directly from their online websites at full price (example: Air Force 1s are purchased from Nike's website). We then add our own customizations to the shoes!
Can I cancel, exchange, or return my order?
Unfortunately, we do not accept any cancellations, exchanges, or returns for orders. Since we customize shoes and apparel to order, we are customizing this item specifically for you, which means once you place the order, we start working on it immediately. We are unable to return shoes with marks and customizations.
I never received a confirmation, what can I do?
Please reach out to us via the Contact Us form listed above with all the requested information and we'll help you! Sometimes, customers make small errors or typos when entering their emails, so we can correct that and resend the confirmation!
I made a mistake in my email, shipping address, and/or other information, can I update it?
We are always able to update your name, email, and phone number on file, just contact us via the form!
Do you ship internationally?
Yes, but we don't offer free international shipments. We only offer free shipping in the United States.
How much does shipping cost?
For orders placed in the United States, shipping is free! For international orders, shipping varies.
How long does shipping take?
Processing for ALL items will take 3-8 weeks due to high demand and large order volumes. This could increase depending on the number of orders we receive. Please be prepared for longer wait times! After processing is complete, and it will take an additional number of days for the order to ship to you, the estimates are listed below.
Why does processing take so long?
At the moment, we receive a large number of orders. Since everything is customized by hand, each pair of shoes can take anywhere from 2-4 hours. To ensure our customers receive the best quality items, we need time to perfect the customizations, so processing is 3-8 weeks depending on how many orders we receive!
Are prices in USD$?
Yes, we are based in California and all of our prices are listed in USD$. If you'd like to convert the price to another currency, click the drop down list in the upper right corner and choose the currency you're purchasing in.
Do you take personal customization requests?
At the moment, we do! If you're interested in a price quote for a request, contact us in the form with the design you're interested in, type of shoe, shoe size, and any other necessary information. We will let you know if we're able to make the shoe for you and send a quote for an estimated price!
I have some feedback, ideas for a design, etc! Can I submit that to you?
Yes, you can! Just reach out in the contact us form! We will not reply to all feedback, thank you.
Will the design come off your shoes? Is your paint durable and waterproof?
The paint and dye we use is designed specifically for shoes, meaning it is pretty durable and long-lasting! We also prepare our shoes very well before customizing, and use a sealant on top. Both the paint and the sealant are waterproof.
What is Linestelle San Francisco?
Linestelle San Francisco is a custom shoe business that started in 2019. We have branched out to apparel as well, and plan to continue growing the business!
I have a question that isn't listed here, how can you help?
Contact us with any other questions or email us at email@example.com
Are you affiliated with any other brand?
No. All items we sell are not affiliated with any other brand.